Privacy Policy

Privacy Policy

This Privacy Policy discloses the practices for QUOTENIX limited liability company. (“QUOTENIX “) to protect privacy for users of its computer support services (“Services”). Submitting your information through our website or otherwise constitutes acceptance of this Privacy Policy. QUOTENIX reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the “Privacy Policy” hypertext link located on our website – http://www.quotenix.com. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Use of this website or our Services after a revised Privacy Policy is posted constitutes acceptance of the revised Privacy Policy. You can email inquiries about the Privacy Policy to enquiry@quotenix.com.

This Privacy Policy forms a part of the Terms and Conditions for use of the Services and our website.

INFORMATION COLLECTION AND USE

QUOTENIX does not allow use of personal information collected through the website/phone/e-mail except in the manner disclosed in this policy.

a) Personal Information – QUOTENIX collects information that personally identifies or allows us to contact you (“personal information”) so that it can provide the Services. In order to use the Services, a user must first complete the registration form. During registration, the user is required to give user contact information (such as first and last name, e-mail address, postal address, user id and password, etc.). QUOTENIX will use your contact details to contact you regarding the Services you have requested. This may include renewal notifications, special offers, and surveys on improving our Services and other communications relating to the Services offered by QUOTENIX.

b) Payment Information – QUOTENIX may collect credit card information and other payment information in order for you to pay for the Services. QUOTENIX may use a third party to process and verify credit cards for billing purposes. This requires QUOTENIX to share credit card and other payment information with such third party. QUOTENIX will disclose such information to a third party only to the extent necessary in connection with the payment processing.

c) Computer System Information

i) Subscriber Computer – QUOTENIX may also ask for information related to your computer. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.

ii) Remote Access – QUOTENIX uses qualified tools which allow you to grant control of your computer to an QUOTENIX technician remotely over the Internet, so that the technician can diagnose or correct problems. Technicians are not allowed to use the remote access software unless and until they have received adequate training in its use and you have consented to grant control. In addition, technicians are prohibited from accessing any information stored on your system except that needed for the limited purpose of addressing your issues.

iii) Diagnostic Tool – QUOTENIX may is use online diagnoses applications to collect information about the state of a computer system and the applications on it. QUOTENIX analyses this information to help diagnose and solve user problems. Such information does not include any personal information. [Use of third party remote access and diagnoses applications is also subject to the terms of use in the third party supplier’s software license agreement.

d) Live Help Session Records – QUOTENIX reserves the right to monitor on-line and off-line sessions between a user and a technician for quality control of the Services. The session records may also be used to improve the Services, build a support knowledge base, and/or conduct internal market research, provided that no personal information will be used for such purposes.

e) Cookies – A cookie is a message given to a Web browser by a Web server. Cookies are used in connection with QUOTENIX’s site to enhance the experience of the user and to gather data to help improve future services. If you elect to turn off cookies, you may experience reduced functionality of the site.

f) Log Files – We use IP addresses to analyse trends, administer the site, track user movement and gather broad demographic information for aggregate use.

g) Sharing – We may share aggregated demographic information with our partners and advertisers and otherwise as described in this Privacy Policy. Such information is not linked to any personal information that can identify an individual person. Also, we may need to share your information with regulatory or other legal authorities if required to do so. If QUOTENIX is sold or undergoes another form of change in control, it may need to share your information with the entity that assumes control of QUOTENIX, in which case, QUOTENIX will only share your information for purposes consistent with this Privacy Policy.

h) Surveys & Contests From time-to-time, we may request information from user via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Services.

SECURITY

QUOTENIX takes all commercially reasonable efforts to protect personal information of users. When users submit personal information via the website, it is protected both on-line and off-line. When sensitive information (such as credit card number) is required, the information is encrypted. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just ‘surfing’. Only employees who need personal information to perform a specific task are granted access to such information.

SUPPLEMENTATION OF INFORMATION

It may be necessary for us to supplement the information we receive with information from third party sources. For example, to determine our user’s creditworthiness, we may use the user’s name and other related information to request a credit report.

a) Special Offers – We may send you a welcoming e-mail to verify password and logon name. Established members may occasionally receive information on services, products special deals, and newsletters.

b) Correction/Updating Personal Information – If your personal information changes (such as your address) or is incorrect, we will provide a way to update or correct your information. Currently this by contacting us at enquiry@quotenix.com.

c) Opt Out – You have the right to opt out of receiving unsolicited emails from QUOTENIX by contacting us at enquiry@quotenix.com or by mail to

QUOTENIX LLC 6370 SW Thistle Terrace,
Palm City, FLORIDA, 34990
United States